Book OnlineThe health professionals encourage and value your feedback, as it gives them the opportunity to improve their service and your experience.
Feel free to speak to any staff member regarding any complaints or problems you may be experiencing. You will be directed to the appropriate person to speak with.
Written feedback is also welcomed by either letter, email or through our suggestion box in the waiting room.
Several options are available if you wish to take the matter further, including the Medical Complaints Commission
1800 136 066 or AHPRA (Australian Health Practitioner Regulation Agency).
The practice email for feedback is info@hemc.com.au,
it is helpful to provide your name and specific details which will assist in the practice passing on your feedback to your health professional in a timely manner.